What kind of results can we expect?Results vary by agency, but our focus is always on measurable ROI — fewer chargebacks, higher persistency scores, longer client lifecycles, and a more predictable recruiting pipeline. For retention specifically, the math is straightforward: every client you keep longer compounds directly into profit because your acquisition costs are already paid. Agencies that start with Spark Relay typically see meaningful improvement in their 90-day and 6-month retention numbers within the first few months.
How does your implementation process work?We follow four phases: Discovery, Strategy, Implementation, and Optimization. We start by mapping your current situation and identifying where the highest-value opportunities are. From there, we design and build your custom system, launch it with minimal disruption, and continuously refine based on performance data. You don't need to manage the technical side — we do.
Do we need technical expertise on our team?Not at all. Our systems are designed to work within your existing workflows. We handle all technical setup, CRM integration, and configuration. We also provide any training your team needs. Our goal is to make the technology invisible — your team just sees better results.
What types of agencies do you work with?We specialize in telesales Medicare agencies — both agency owners managing their own downlines and uplines overseeing multiple agencies. Our ideal partners typically have 10 or more agents, a real book of business, and leadership that understands the value of protecting renewals and building systems for scale. If your agency is running on manual processes and gut instinct, you're exactly who we built this for.
What's the typical investment?Our model is a one-time setup fee starting at $997, followed by a monthly retainer based on the scope of your Spark Stack. Most agencies find that a single month of improved retention more than covers the ongoing cost. We'll walk you through exact pricing once we understand your situation — we always map the expected ROI before you commit to anything.
How long does implementation take?Initial implementation typically takes 2–8 weeks depending on scope and your current tech stack. For ongoing services, we recommend planning for a 3–6 month engagement minimum — AI-powered systems improve significantly over time, and the most impactful results come from continuous optimization, not a one-time setup.
Do you offer flexible payment options?Yes. We can discuss structures that work for your business, including milestone-based payments or monthly installments for ongoing services. We want the investment to make sense before you make it.
How quickly can we get started?We can typically schedule a discovery call within a few days. If we're a good fit, we move fast — most agencies are in strategy and early implementation within one week of signing.
How is Spark Recruit different from Indeed or ZipRecruiter?Those platforms attract agents who are actively looking — which often means they're unhappy somewhere else, bouncing between opportunities, or newer to the industry. Spark Recruit targets experienced, currently-placed producers who aren't looking but are open to the right conversation. These agents come in with less drama, higher production, and better retention. The difference in quality is significant.
Can we use just one product, or do we have to buy the full stack?Most agencies start with Spark Relay because it's the fastest ROI and addresses the most urgent problem. You can absolutely start there and add Spark Recruit and Spark Flow as your agency grows. The Spark Stack is designed to layer — each product works independently, and works better together.